Privacy Policy

Last updated: September 2026

Wisma Holdings (Pty) Ltd ("we", "us") respects your privacy and processes personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains what we collect on wismaholdings.co.za, why, and your rights.

1. Responsible party

Wisma Holdings (Pty) Ltd, registration number 2020/181892/07, 20046 Volga Street, Protea Glen, Soweto. Information Officer: Wisani Chauke, wisani@wismaholdings.co.za.

2. What we collect

• Order details — your name, WhatsApp/phone number, email address, delivery address and the products you order.
• Account details — if you create an account: your login, order history and saved addresses.
• Payment — when you pay by card, your card details are entered directly with our payment provider; we never see or store your full card number.
• Messages — what you send us on WhatsApp, email or through the contact and partner forms.
• Technical data — your device, browser and pages visited, from standard server logs.

3. Why we use it

To process and deliver your orders, confirm them with you on WhatsApp, respond to your questions, keep your account working, comply with tax and consumer law, and improve the website. We only send marketing messages if you have agreed to receive them, and you can opt out at any time by replying STOP or emailing us.

4. Cookies and local storage

The website stores your shopping cart in your browser's local storage so it is still there when you come back; nothing from it is sent to us until you check out. The store section (/store) uses WooCommerce cookies to keep your session and account signed in. We do not use advertising cookies.

5. Who we share it with

Only those needed to fulfil your order: our payment providers (PayFast and/or Yoco, when you pay by card), The Courier Guy and PAXI who deliver your parcel, and the service providers that host the website and store. We use WhatsApp (Meta) to confirm orders and Google Maps and Google Fonts to display the site — those services have their own privacy policies. We never sell your information.

6. How long we keep it

Order and payment records are kept for five years as required by South African tax and company law. Account information is kept while your account is active. Messages are kept as long as needed to deal with your query.

7. Security

The website is served over HTTPS. Access to order information is limited to staff who need it. Card payments are handled by PCI-compliant payment providers.

8. Your rights

You may ask what personal information we hold about you, ask us to correct or delete it, object to processing, or withdraw consent to marketing. Email wisani@wismaholdings.co.za or message us on WhatsApp. If you are not satisfied with our response you may complain to the Information Regulator (South Africa) at complaints.IR@justice.gov.za.

9. Children

The website is intended for people aged 18 and over. We do not knowingly collect information from children.

10. Changes

We may update this policy; the date at the top shows the latest version.